DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. HOME. Advertisement . 2. Business logistics. Welcome! HD9980.5.H345 2013 658—dc23 2013001438 The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. Service industries—Management. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Pre-requisites Basic knowledge of Operations management will be desirable. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. Responsibilities in Operations Management. Some of the functions include: 1. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet Surf the web smart. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations. Some of the companies already in the business of Supply Chain Analytics and may recognize the online course can be IBM, Mu-Sigma, Genpact, Accenture, Capgemini, Wipro, Deloitte. Operations planning typically happens in service-based companies. Don't show me this again. paper) ISBN-10: 0-13-308877-4 1. Industries that will recognize this course Supply Chain Analytics is a growing field. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. He has developed more than 20 case studies on various aspects of supply chain management, organisational development, natural resource management, social entrepreneurship, and value co-creation. — 1 Edition. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. The difference in services All sorts of businesses sell services, […] Title. The course focuses on the basic concepts, issues, and techniques adopted worldwide for efficient and effective operations. Operations management is a field of business that involves managing the operations of a business to ensure efficiency in the execution of projects. Services operations management is related with delivering service to the customers of the service. Service is the key economic engine for most developed countries and also for emerging economies like India. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. Facilitating products: Products that are produced by an operation to support its services. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. Lectures notes On Production and Operation Management. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. Surf the web. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Render, Barry. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. 110104084. Quality Management by NPTEL. There are basically three schools of thought: This is one of over 2,200 courses on OCW. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) Toggle navigation. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India I'm assuming you don't want to watch the boring and long lectures or it could be that you want to be a topper and not lose a single mark so you need varification. This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. Author(s): Dr. Indrajit Mukherjee, NPTEL. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. Find materials for this course in the pages linked along the left. This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. 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