I am so highly disappointed with this product. Manolo All buttons on my remote except the power doesn't work. See the below steps for help with the section that isn't working properly. I tried everything on this thread and scanned bluetooth using my phone but only the remote will show up. For Android TV, refer to the FAQ below: After doing a reboot, why does the Android TV not respond to certain remote buttons? Top tip - our quick recommended solution. See … Before you take your tv remote apart or buy a new one try this method. If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. 5 seconds); Release the Power button when "Power off" message appears on-screen; The TV will begin a reboot sequence and will restart automatically (approx. I contacted support and they are sending me a new remote that I still need to wait for 5-14 DAYS! Press and hold the Power button on the remote until the "Power off" message appears/ is displayed (approx. Plug in the socket properly Check the cable connection Check connection of AC Adapter 2. One Minute Fix- Try this method first before going out to buy another TV remote. This is triggered either by pressing the power button on the TV or on the remote. Page 3: Tv Cannot Turn On (No Power) Or Tv Screen Is Black Power & Display/Picture TV cannot turn on (no power) or TV screen is black 1. try a Soft Reset: Soft reset. Unplugging TV from the wall; Press and hold the TV’s power button for 30 seconds. For how to reset the other TV models, refer to: How to perform a power reset on a Sony television. If this is not present, a remote won't work and most likely the TV won't turn on at all. The YouView guide on my Sony TV isn’t working properly. If you are seeing 'No Information' or 'loading' for programmes in the Backwards Programme Guide, then you may not be connected to the Internet . (This is what is being reported here.) Try this First!!! Wait several minutes after doing the reboot, then try. NOTE: Some buttons cannot be used directly after a reboot. 1 minute). Hi @maggiesofia25,. ; Try to use the remote and check to see if the issue persists. The original Sony remote will not work. Backwards Programme Guide. Make sure the AC power cord is connected securely to a working wall outlet. ; Solution 2: Re-Syncing the TV and Remote. 2) Running power - This is what is used once the set turns on. ; Plug the power back in and turn the TV on. Turn the TV on and unplug the power directly from the socket. The guide is made up of two sections, Now & Next and the Backwards Programme Guide. It just keep on saying "Not available". ; Plug the power does n't work and most likely the TV ’ s power button for 30 seconds for! By pressing the power button for 30 seconds wait several minutes after doing the reboot then... 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